AccountId: 011433970860
ContactId: 795786a1-cceb-4967-b12d-c15d566c76e1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13189 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 750 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/795786a1-cceb-4967-b12d-c15d566c76e1_20250203T15:23_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.