AccountId: 011433970860
ContactId: 790c5126-739e-4b83-952f-70d1676907a1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 35500 ms
Total Talk Time (AGENT): 8141 ms
Total Talk Time (CUSTOMER): 19858 ms
Interruptions: 0
Overall Sentiment: AGENT=3, CUSTOMER=-1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/14/790c5126-739e-4b83-952f-70d1676907a1_20250414T22:16_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], um, I have some questions about some claims that I have filed, and I, uh, I have my, it's my husband's insurance policy, but I have him here to, um, uh, let you.
[CUSTOMER][NEUTRAL] Oh, hard to talk.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Sure, no worries.
[CUSTOMER][NEUTRAL] That was hard to say.
[AGENT][POSITIVE] Yeah, of course we can get that.
[CUSTOMER][NEUTRAL] Are you there?
[CUSTOMER][NEGATIVE] It would just lose her like literally come on dude.