AccountId: 011433970860
ContactId: 789af14d-486f-4795-ae74-d8e03c51bbe5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 236710 ms
Total Talk Time (AGENT): 71898 ms
Total Talk Time (CUSTOMER): 94108 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/789af14d-486f-4795-ae74-d8e03c51bbe5_20250103T15:32_UTC.wav
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[AGENT][NEUTRAL] Gra assist me in my American Public life. My number is [PII].
[CUSTOMER][NEUTRAL] Uh, see, they will be, uh, you think your mother so.
[CUSTOMER][NEUTRAL] is in hospital.
[AGENT][NEUTRAL] OK, I look what I call a number of the polia.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Then tell the both.
[CUSTOMER][NEUTRAL] See police say no you know.
[AGENT][NEUTRAL] No, it's just a number de groupo man Ilos number debajo.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] It's a no it's the number of the police, sir.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh yeah, I was up with him.
[CUSTOMER][NEUTRAL] Hey
[AGENT][NEUTRAL] OK, but is the outpatient certificate in a numeral letter.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] And I don't know, don't know.
[CUSTOMER][NEUTRAL] Yeah, you know.
[AGENT][NEUTRAL] No, so nodesal grouppo uh, uh, bajobadi certificado numero evaterin miete or emeleocho peronecito esero de polisa.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Nomata or teno at the unste res uno in the cuatrogentinos in cuenta.
[AGENT][NEUTRAL] OK, [PII] is a socially buscolapolis.
[CUSTOMER][NEUTRAL] OK, OK, cinco noventtidosogentiarenta and.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] The cincooche uh cinco no [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] Gracia is a no.
[CUSTOMER][NEUTRAL] Bayardo Mejia.
[AGENT][NEUTRAL] My regards to directionic or electronic.
[CUSTOMER][NEUTRAL] The northwest [PII] and [PII] got 2 trend er centicuatro correosardo [PII].
[AGENT][POSITIVE] Gracias is the reclainera.
[CUSTOMER][NEUTRAL] But I came here.
[AGENT][NEUTRAL] Sees akiteno unreclamo on the pagamos mildoscientosolais.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] El Dia de reso the best reciendo es el corrio.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] It's strange that you hear.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] [PII] dedic reso esta semana mhm.
[CUSTOMER][NEUTRAL] Uh, oh, but they wouldn't know, but there was no no no you got.
[AGENT][NEUTRAL] Citoyega uh deve degan estos dias.
[CUSTOMER][NEUTRAL] OK, sorry.
[AGENT][NEGATIVE] See the nada, uh, and, um, I could pay.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] They
[AGENT][NEUTRAL] The Algoma.
[CUSTOMER][NEUTRAL] No, that's all I'm talking about.
[AGENT][POSITIVE] OK, gracias me about American Public life [PII] bye.
[CUSTOMER][NEUTRAL] Oh it was