AccountId: 011433970860
ContactId: 7887466e-c77f-4a7c-b453-aee1a74a09a9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 416839 ms
Total Talk Time (AGENT): 9318 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/7887466e-c77f-4a7c-b453-aee1a74a09a9_20250617T13:52_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Oy.
[AGENT][POSITIVE] That's great.