AccountId: 011433970860
ContactId: 7881620a-effc-4dc9-9eb8-11f7faecb68d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 38319 ms
Total Talk Time (AGENT): 23748 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/7881620a-effc-4dc9-9eb8-11f7faecb68d_20250421T13:46_UTC.wav
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[AGENT][POSITIVE] Good Morning. Thank you for calling APL is so. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] I'm not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one on the line disconnecting the call.