AccountId: 011433970860
ContactId: 786d8305-6e0e-4e61-ba14-1f73f1f7379a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14789 ms
Total Talk Time (AGENT): 4310 ms
Total Talk Time (CUSTOMER): 2138 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/14/786d8305-6e0e-4e61-ba14-1f73f1f7379a_20250414T13:15_UTC.wav
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[AGENT][NEUTRAL] Hi thank you for calling APL. This is [PII].
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello, is there anyone there?
[CUSTOMER][NEUTRAL] I could barely hear you.