AccountId: 011433970860
ContactId: 786a7935-584e-4803-a4f2-0897dfb47faf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 418890 ms
Total Talk Time (AGENT): 237752 ms
Total Talk Time (CUSTOMER): 123438 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.1, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/786a7935-584e-4803-a4f2-0897dfb47faf_20250131T13:29_UTC.wav
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[AGENT][NEUTRAL] We've one of the years.
[CUSTOMER][NEUTRAL] All I can think.
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] [PII] tengopoles porque er [PII] paraunanosia.
[CUSTOMER][NEUTRAL] In mela reso porque queer no my child does not say que uh oscientos the tenta the apart.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And you know, um, er the police locally searching for massinos is still.
[CUSTOMER][NEUTRAL] And then the heated group.
[AGENT][NEUTRAL] Cinna press in a part of outpatient certificate number or in hospital er number.
[CUSTOMER][NEUTRAL] In the hospital or outside.
[AGENT][NEUTRAL] historian.
[CUSTOMER][NEUTRAL] OK, errodo quarocho.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Terroro Noveta.
[CUSTOMER][NEUTRAL] In the mama
[CUSTOMER][POSITIVE] Ele de laura also.
[AGENT][NEUTRAL] er telephone.
[CUSTOMER][NEUTRAL] Julio Caror de loaves.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Floral Florida stre.
[AGENT][NEUTRAL] So no tele senor.
[CUSTOMER][NEUTRAL] The just say which is.
[AGENT][NEUTRAL] Remasita limporaria porforindarmesu re electronico.
[CUSTOMER][NEUTRAL] It's flavo aroajo.
[AGENT][NEUTRAL] Mucho gracias for confirmation for that uh bales prosemento medio e de ab coles el beneficio had a polia DNA.
[CUSTOMER][NEUTRAL] Uno.
[CUSTOMER][NEUTRAL] Seeque medijo que osciento.
[AGENT][NEUTRAL] And
[CUSTOMER][NEUTRAL] Apara.
[AGENT][NEUTRAL] Clara Clara, it says el el monto el correct.
[CUSTOMER][NEUTRAL] Go that's OK.
[AGENT][NEUTRAL] er you know mosa vertu guarantee as a disclaimer lien.
[AGENT][NEUTRAL] Um, but the services outpatient.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The as to maximo de milla alao.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Its prose and unos and la salemargen in hospitals.
[AGENT][NEUTRAL] In an urgent care and.
[AGENT][NEUTRAL] examine the diagnostico.
[AGENT][NEUTRAL] In assistance encia.
[AGENT][NEUTRAL] Omens receive mento and Laino clinical doctor.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Isolares para cinco to vista.
[CUSTOMER][NEUTRAL] C A M Erijo.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Can
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, and.
[AGENT][NEUTRAL] It was.
[CUSTOMER][NEUTRAL] Any no.
[CUSTOMER][NEUTRAL] porque.
[AGENT][NEUTRAL] Clara no no not.
[AGENT][NEGATIVE] The irresto and queer mudespo de serdos so suno pota intrao differente que seguro.
[AGENT][NEUTRAL] If a clamoeotros or number of those who said podria paul essemonto logoreclamoapele reso.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I is.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh bueno bazan nolepo deci incertasis necessamos clavis in embargo.
[AGENT][NEUTRAL] Basandole novel porqueno sine embargos system desapasaitar do docuos no uno un bill the the tado de lugardo de ser reso merio que conten coos the diagnosticosi prose.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] commododos necessitamos likesplica the beneficios the susseguro principal reflejado el de docile copago okoseuranza quelicado porsus principle prose to make cues.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Pero primarioulpa.
[AGENT][NEUTRAL] Loque es quesapolisa es supplemental leva curi la parteleus principal entsqueno so sepamos exactamente cuento demos securi neitamosellocumento del principal parapo decorroa desa can.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Mm, OK.
[CUSTOMER][NEUTRAL] Nintendo
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] You're gonna get.
[AGENT][NEUTRAL] Well now it's
[AGENT][NEUTRAL] Uh, see gustaporebustro medical queue you have uh
[AGENT][NEUTRAL] er the spao embargo is no impossos loss.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, OK, tell you.
[CUSTOMER][NEUTRAL] They're too.
[CUSTOMER][NEUTRAL] Bueno, er era.
[AGENT][NEUTRAL] Is.
[CUSTOMER][NEUTRAL] Mua
[CUSTOMER][NEUTRAL] No, tell me, I.
[AGENT][NEUTRAL] Get on.
[CUSTOMER][NEUTRAL] It wasn't.