AccountId: 011433970860
ContactId: 781fa9b4-d098-4ad2-b849-d7c1ece1f65e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 64290 ms
Total Talk Time (AGENT): 10722 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/05/781fa9b4-d098-4ad2-b849-d7c1ece1f65e_20250205T23:10_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII].
[AGENT][NEUTRAL] How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.