AccountId: 011433970860
ContactId: 7818459d-ef35-439b-bf87-eb25d9fb9e19
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22590 ms
Total Talk Time (AGENT): 9020 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/28/7818459d-ef35-439b-bf87-eb25d9fb9e19_20250228T21:18_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello, thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] If you're speaking, I can't hear what you're saying.