AccountId: 011433970860
ContactId: 7810b713-4611-414e-b024-6914e3fc25a3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13600 ms
Total Talk Time (AGENT): 4561 ms
Total Talk Time (CUSTOMER): 730 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/7810b713-4611-414e-b024-6914e3fc25a3_20250109T14:57_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APO. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Yeah.