AccountId: 011433970860
ContactId: 780a42a5-6e3e-45f3-a1f4-21a9cd4cb6df
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 25200 ms
Total Talk Time (AGENT): 3960 ms
Total Talk Time (CUSTOMER): 8961 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/780a42a5-6e3e-45f3-a1f4-21a9cd4cb6df_20250327T16:09_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], my name's [PII]. I'm calling from Mountain View Dental, and I just need to see if you guys could send me a fax back of eligibility and benefits for a patient.
[CUSTOMER][NEUTRAL] Hello?