AccountId: 011433970860
ContactId: 78002788-2e6e-49a6-b07a-4ebe1be7e96d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 273070 ms
Total Talk Time (AGENT): 122034 ms
Total Talk Time (CUSTOMER): 146587 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.6, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/18/78002788-2e6e-49a6-b07a-4ebe1be7e96d_20250318T16:27_UTC.wav
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[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Gracias a man American Public life. My number is [PII].
[CUSTOMER][NEUTRAL] See one of [PII].
[AGENT][NEUTRAL] any of that?
[CUSTOMER][NEUTRAL] For the miraamdo porque yo.
[AGENT][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Canisita.
[AGENT][NEUTRAL] And numerous o.
[CUSTOMER][NEUTRAL] OK, [PII].
[AGENT][NEGATIVE] It's a no.
[CUSTOMER][NEUTRAL] Flavia and Sayres.
[AGENT][NEUTRAL] It's immientoor.
[CUSTOMER][NEUTRAL] Does the drink the same thing.
[AGENT][NEUTRAL] My forever if he got to the directionic or electronic.
[CUSTOMER][NEUTRAL] He is um the dressesenta [PII] re electronico medic.
[AGENT][NEUTRAL] See mhm.
[CUSTOMER][NEUTRAL] Altami [PII].
[AGENT][NEUTRAL] Come on.
[CUSTOMER][NEUTRAL] Simiyamandooroma er er yo resincuento la yo es solo puedo reclaman uh alga.
[AGENT][NEUTRAL] Savatorela polisaunda.
[AGENT][NEUTRAL] So no poos beneficiosquerecios reclamo peroscura il quiento dolareboranolapagarit decio copago paracela reclassita la de loquepagos primarioseyama explication the beneficios it vanesitaretela orden de lemari.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh huh.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Conesos also commentmentos lo los puedete subvien and scucuenta de Apele parasotros resalel copago el de do.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, OK, OK.
[CUSTOMER][NEUTRAL] OK, yes and just the your thing guy so you to misota I miso.
[AGENT][NEUTRAL] C like vapid like Picachionnefiio uh-huh.
[CUSTOMER][NEUTRAL] I like
[CUSTOMER][NEUTRAL] Uh-huh, I'll say uro, uh-huh, eel rescio medisa de lo que page.
[AGENT][NEGATIVE] No el resibo isariocommoso la la reclamacion vamosa el pagoste loqueneesitamoses la orden la coia de la orden oh una factura de ta and dinostico una algoqueenel el dinostico el el promiento que edia.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK, yoga umloa no no.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] See [PII]
[CUSTOMER][NEUTRAL] Uh-huh, do you hear me?
[AGENT][NEUTRAL] She's she's a casserotro um tineque presentersuojeta seguro primariolasotroscommose daria paraqueyosak can reclaacino the core delantado.
[CUSTOMER][NEUTRAL] Hey no no luyajeta the the the belga yeah no.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEGATIVE] Oh no.
[AGENT][NEUTRAL] OK, see and so whenoritas espagano rapilo [PII] and amimasemana.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Um, the [PII] ye elcheque direct sequent rea forma is an elmo website.
[CUSTOMER][NEUTRAL] OK, no.
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][NEGATIVE] Oh, no, it's not trusty.
[CUSTOMER][NEUTRAL] The [PII] OK [PII] gracia.
[AGENT][NEUTRAL] Mhm. OK.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] I see. OK.
[AGENT][NEUTRAL] You know, the American public life by.
[CUSTOMER][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] Bye.