AccountId: 011433970860
ContactId: 77ef5e47-5e92-4c9d-a2d2-3ce5533baceb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4679 ms
Total Talk Time (AGENT): 4200 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/07/77ef5e47-5e92-4c9d-a2d2-3ce5533baceb_20250307T15:19_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?