AccountId: 011433970860
ContactId: 778a65f3-4e87-4281-a329-dc30b045c0ff
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 56029 ms
Total Talk Time (AGENT): 6160 ms
Total Talk Time (CUSTOMER): 25912 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/08/778a65f3-4e87-4281-a329-dc30b045c0ff_20250408T13:59_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi there, this is [PII] calling. How are you?
[AGENT][POSITIVE] Good how are you?
[CUSTOMER][POSITIVE] I'm good. Uh, your phone looks like you have some echo.
[AGENT][NEUTRAL] Um, let's see.
[CUSTOMER][NEUTRAL] It looks like you are in like in a big room.
[CUSTOMER][NEUTRAL] It's like, it's not coming out to the phone, it's coming out like it's spread to the room. I don't know why. But anyhow, you can hear me well, right?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?