AccountId: 011433970860
ContactId: 77810077-24da-4fe6-b18d-1afacf871e8d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 209610 ms
Total Talk Time (AGENT): 88700 ms
Total Talk Time (CUSTOMER): 99982 ms
Interruptions: 3
Overall Sentiment: AGENT=-0.3, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/14/77810077-24da-4fe6-b18d-1afacf871e8d_20250514T15:25_UTC.wav
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[AGENT][NEUTRAL] Graciouspi American Public Life. Me I'm just [PII]. Come on you there.
[CUSTOMER][NEUTRAL] We start
[CUSTOMER][NEUTRAL] Hey, when I when I mean I'm gonna.
[AGENT][NEGATIVE] When the come on you that.
[CUSTOMER][NEUTRAL] Wait it it see yo yeah it says you know I mean.
[CUSTOMER][NEGATIVE] Yeah, maybe I don't like so much and so.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] My my mom my dad would change.
[AGENT][NEUTRAL] You know that call in the police, sir.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] eroticinco.
[CUSTOMER][NEUTRAL] 006.
[CUSTOMER][NEUTRAL] Bank.
[CUSTOMER][NEUTRAL] A
[CUSTOMER][NEUTRAL] L
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Is sofachana sciento.
[CUSTOMER][NEUTRAL] Cuno
[CUSTOMER][NEUTRAL] Case
[CUSTOMER][NEUTRAL] Mentoses and you say.
[AGENT][NEUTRAL] Yes, you may by if regards to the directionic or electronico.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] [PII] and you have an apatamento requi.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] gmail.
[AGENT][NEUTRAL] OK, in [PII], um, is ona reclamacion no sotros.
[CUSTOMER][NEUTRAL] See only man for much.
[CUSTOMER][NEUTRAL] The.
[AGENT][NEUTRAL] But clade.
[AGENT][NEUTRAL] Medical arts surgery center on the lairrujia de catarat.
[CUSTOMER][NEUTRAL] See a Baptist.
[AGENT][NEUTRAL] OK, porquepaque ayos on reclamacion pagamosos so beneficio dem dolare sole demenaresanos mean aos ousted simo el reclamo de yos Diego primerotenosquepagar Ios porque reclaacion um so yeahisimos mhm.
[CUSTOMER][POSITIVE] Better.
[CUSTOMER][NEUTRAL] See something.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Yeah, OK.
[AGENT][NEGATIVE] El pagoselleo I let you go uh-huh laser I waste no alospital solospitalevanequeda mhm the mono irravisoel Checa verillos yancobrado porque celes in violia says the mayo.
[CUSTOMER][NEUTRAL] The rambus.
[CUSTOMER][NEUTRAL] See a of.
[CUSTOMER][NEUTRAL] OK, gotcha.
[AGENT][NEUTRAL] I it.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] So tovia nolo nolo Cobran um conunospitacomos res mucha correspondencia ran poquito etti posiqueredale unodi ide jalesaberque nosimos el pago is still a uearesereto to tarta.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] C.
[CUSTOMER][POSITIVE] And goal and making it OK Musa gracia.
[AGENT][POSITIVE] Correct, sir.
[AGENT][NEUTRAL] In another commas.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] See, mhm.
[CUSTOMER][NEUTRAL] OK, got you.
[AGENT][NEUTRAL] Monogra is the American public life bye.