AccountId: 011433970860
ContactId: 77724cd3-634a-40a4-b78c-0090750c540b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1860 ms
Total Talk Time (AGENT): 990 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/25/77724cd3-634a-40a4-b78c-0090750c540b_20250325T15:43_UTC.wav
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[AGENT][POSITIVE] Thank you for calling