AccountId: 011433970860
ContactId: 77146cad-e23d-4e4b-aa7e-50d2aae43053
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 40520 ms
Total Talk Time (AGENT): 7399 ms
Total Talk Time (CUSTOMER): 19957 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/77146cad-e23d-4e4b-aa7e-50d2aae43053_20250421T17:44_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][POSITIVE] Hi, good afternoon. How are you?
[AGENT][POSITIVE] I'm doing well how are you?
[CUSTOMER][NEUTRAL] I'm good, thank you. I'm calling to see if you can help me out with something. I recently, um, my and my employer just recently switched our, um, plans with you guys. So I'm trying to make a log in online and I put all my information, but it says like that no account signed up on my social.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Can't find you
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.