AccountId: 011433970860
ContactId: 7711acd9-5fdb-4a2e-b490-d5d3932d6ff4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1141959 ms
Total Talk Time (AGENT): 287987 ms
Total Talk Time (CUSTOMER): 273371 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/7711acd9-5fdb-4a2e-b490-d5d3932d6ff4_20250603T14:55_UTC.wav
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[AGENT][NEUTRAL] But [PII] or congenusto.
[CUSTOMER][NEUTRAL] Oh [PII] I mean cuenta da no what are los pagos.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Is anita and yada deimos or neita juda paramos.
[CUSTOMER][NEUTRAL] No,
[CUSTOMER][NEUTRAL] I know it's a la plataforma can be over that.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] See, I see, yes, mhm, see.
[CUSTOMER][NEUTRAL] And does er er [PII] there you go nessesitas.
[AGENT][NEUTRAL] Oh no, no, no, them in numer the group you numer telephone and caso de la jamaa connector.
[CUSTOMER][NEUTRAL] OK, no group was benticuatro cat sue.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] In telephonicorerocinco cinco chose quaarenta cinco cinco.
[AGENT][NEUTRAL] OK, I see one more.
[AGENT][NEUTRAL] See a la the former cambiogenere versa um.
[CUSTOMER][NEUTRAL] I take it over.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In ver no del group.
[CUSTOMER][NEUTRAL] OK, like squadron of the [PII] retreno rentao.
[CUSTOMER][NEUTRAL] Yeah groups benticuatrocase n.
[AGENT][NEUTRAL] Well I have no a group.
[CUSTOMER][NEUTRAL] A group of Mexican gastronomy.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] OK, then.
[AGENT][NEUTRAL] Ute electronicomo systemaparte group.
[CUSTOMER][NEUTRAL] [PII] con.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No. Um.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Oh, is it here?
[CUSTOMER][NEUTRAL] Etamark?
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] Irma [PII]
[AGENT][POSITIVE] Perfect. OK, I see. OK.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, Acaola ostelita in ques in online. OK, so Anneo momentos comlementemote medicalo la tama on the o momentonicabeareist de groupo so rauna cuenta i la persona the contact person que irma tena cael este on no es permisolo.
[CUSTOMER][NEUTRAL] See see see myando.
[AGENT][NEUTRAL] OK, Liso, uh, OK, like 3 informacion de irma, so this is the information illogantonsispoania or the personas and and molo grouppo OK.
[CUSTOMER][NEUTRAL] Yeah, see.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Albertello conti line I'm.
[AGENT][NEUTRAL] See see I don't see.
[CUSTOMER][NEUTRAL] And this play name [PII].
[AGENT][NEUTRAL] And one disco.
[CUSTOMER][NEUTRAL] And then this a this lay name.
[AGENT][NEUTRAL] Display name.
[AGENT][NEUTRAL] I said get up with then.
[CUSTOMER][NEUTRAL] Then they say, yeah they.
[AGENT][NEUTRAL] Oh I see
[AGENT][NEUTRAL] Navigation.
[AGENT][NEUTRAL] Mm this quetamos I think I'm in the mostess you had so.
[CUSTOMER][NEUTRAL] Oh hang on.
[AGENT][NEUTRAL] So um uh you know his group and will indeed one OK it is.
[AGENT][NEUTRAL] In the.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] You see that you see.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Joroa group of nos.
[AGENT][NEUTRAL] Or put upraguay, you know.
[CUSTOMER][NEUTRAL] When they say uh explaining coloco cats no no uh-huh cats.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Be for person.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] Uh-huh. All right. They say this plain name theist.
[CUSTOMER][POSITIVE] Wow
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] Oh, but.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Uh-huh, and they said this play name can copepoloco.
[AGENT][NEUTRAL] on.
[AGENT][NEUTRAL] It's a via de loques to the end of parapoques.
[AGENT][NEUTRAL] I know, so there's nothing else uh.
[AGENT][NEUTRAL] Dashboard.
[AGENT][NEUTRAL] Solonicadi is this play name it's a locadi.
[CUSTOMER][NEUTRAL] Them
[CUSTOMER][NEUTRAL] Braga.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And then next.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] To open an eye and they said this plain name?
[CUSTOMER][NEUTRAL] I take it yeah I can I don't go.
[AGENT][NEUTRAL] OK, uh-huh.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] And this plain name pogo cantina la no see uh-huh.
[AGENT][NEUTRAL] See
[CUSTOMER][NEUTRAL] No, they said no, but it's like your.
[AGENT][NEUTRAL] To display name as numeral guru.
[AGENT][NEUTRAL] OK, it's a sac.
[CUSTOMER][NEUTRAL] Calaver email address elcorre electronics.
[CUSTOMER][NEUTRAL] And now it's if it's a meal.
[CUSTOMER][NEUTRAL] The day.
[AGENT][NEUTRAL] The mosa maca de irma.
[CUSTOMER][NEUTRAL] Keep it on the 3.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Alright, the second cantinala er uh-huh, and, and this play name callederia.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Display name Joroquevase nombre de el Grupo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] C and Grupo is Mexican Gastronomy International, see.
[AGENT][NEUTRAL] Uh-huh, uh-huh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] I'll
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] You hear me?
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] You.
[AGENT][NEUTRAL] Your accountant.
[AGENT][NEUTRAL] You get the rest of momento.
[CUSTOMER][NEUTRAL] Ah yeah, I know this uh are you a road the persistsque per customer service.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, they say okuruner or for Isa got a barrio.
[AGENT][NEUTRAL] OK, so Estaciendo porque is the
[AGENT][NEUTRAL] A display name, display, OK. No.
[CUSTOMER][NEUTRAL] Aunda Toma.
[CUSTOMER][NEUTRAL] No, no, my calendar they were on that.
[AGENT][NEUTRAL] OK, careful, OK, OK, um, [PII], um, irma punto andquiano [PII]. OK, pusa numeral telefonoreerrocinco cinco chose quatro errocinco cinco.
[CUSTOMER][NEGATIVE] Incorrect.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Nomelo.
[AGENT][NEUTRAL] No. OK. Uh.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] OK. Uh.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Yes, I have no telephone. I go to.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Uh, this hypercipients.
[CUSTOMER][NEUTRAL] No, no, but I'm
[CUSTOMER][NEUTRAL] OK, CCV.
[AGENT][NEUTRAL] OK, bamohe principeongore cuenta condo cliquea on creacuenta agare group ippongane.
[CUSTOMER][NEUTRAL] Yeah, um.
[CUSTOMER][NEUTRAL] Uh-huh. Logging, no, uh, are you OK, it doesn't know yeah a group.
[CUSTOMER][NEUTRAL] But uh you were on a group to reno reo resino boo cincosinos in [PII].
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Eora irma.
[CUSTOMER][NEUTRAL] And a nets.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Via contain no.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK, may I say an email and does say [PII]. OK, and your password. OK, well I choose um I can and the zip code. OK, cantina display name Togo Mexican gastronommino.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, a surname?
[AGENT][NEUTRAL] Is your name [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEGATIVE] [PII] and uh no OK [PII] [PII] uncorreo.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And so we'll look in the locker.
[AGENT][NEUTRAL] OK, I see.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Uh-huh, OK.
[CUSTOMER][POSITIVE] OK, I agree.
[CUSTOMER][NEGATIVE] Yeah, yeah, [PII].
[AGENT][NEUTRAL] Yeah, in me.
[CUSTOMER][NEUTRAL] So what you trying to say.
[CUSTOMER][NEUTRAL] I will uh next.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] it's a car.
[AGENT][NEGATIVE] Please don't pleasure [PII].
[CUSTOMER][NEUTRAL] I see.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Go.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][POSITIVE] Perfect, and much is in my gracia.
[AGENT][NEUTRAL] Then uh lapoa.
[CUSTOMER][NEUTRAL] No, no, Esperrato gracias.
[AGENT][NEUTRAL] They now they gonna say.
[CUSTOMER][NEUTRAL] Bye.
[AGENT][NEUTRAL] Bye bye.