AccountId: 011433970860
ContactId: 7701ac5f-2dbc-4453-9db8-65106e2f0900
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 241759 ms
Total Talk Time (AGENT): 135957 ms
Total Talk Time (CUSTOMER): 80487 ms
Interruptions: 3
Overall Sentiment: AGENT=0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/7701ac5f-2dbc-4453-9db8-65106e2f0900_20250324T13:40_UTC.wav
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[AGENT][NEUTRAL] One of the.
[CUSTOMER][NEUTRAL] Oh Francisco oh Travis.
[AGENT][NEUTRAL] So one of the center no nolo cuarlo noses.
[CUSTOMER][NEUTRAL] See you know malaperoloyama porque pan de seguros UTA.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Medijoquelo Jamara deparago recivilos nomaro de polio via.
[AGENT][NEUTRAL] OK, and the end guac on the system.
[CUSTOMER][NEUTRAL] OK, then I'm also gonna be gonna be want us to know.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Prescho
[CUSTOMER][NEUTRAL] Well no see
[CUSTOMER][NEUTRAL] But I so.
[AGENT][NEUTRAL] There's [PII].
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] But it's [PII].
[AGENT][NEUTRAL] Which.
[AGENT][NEUTRAL] OK, perfect. [PII].
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] OK, memento dete denotes dojosocho says [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] is.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] In the middle.
[CUSTOMER][NEUTRAL] Because it just says.
[AGENT][NEUTRAL] No, no, no, apartment.
[CUSTOMER][NEGATIVE] [PII].
[AGENT][NEUTRAL] Which is a system is correct unit for the cirquees su electronico.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Perfect gracias er so souraclass.
[AGENT][NEUTRAL] I'm also permit so that affect the way.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] Oh no projeta but I don't know the line super OK you.
[AGENT][NEUTRAL] See see see of Western promoserjeta, uh, OK, Tianapolisa dental tilis America polia de.
[CUSTOMER][NEUTRAL] OK
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] When a soliciter una ta suasa is menos uno the the Z is laburaleser processai mbials this posahl.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] Um, do you want to see it.
[CUSTOMER][POSITIVE] OK, no problem.
[AGENT][NEUTRAL] It will form agus telembier una ta virtual alcor electronicino solamente one was a e el correo meindo and your here is l.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh, Cruziete Franco Roginunto.
[CUSTOMER][NEUTRAL] CSM is.
[AGENT][MIXED] Perfect. er and be in a saras the right pero estoplava laurab.
[AGENT][NEGATIVE] Uh, this what they can say it should be no.
[CUSTOMER][NEUTRAL] No, it's, it's just that you have to.
[AGENT][POSITIVE] It's excellent.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, one man.