AccountId: 011433970860
ContactId: 76d278e7-2bf5-4e57-9afe-e15f4d10ae98
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 369089 ms
Total Talk Time (AGENT): 156478 ms
Total Talk Time (CUSTOMER): 125922 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.3, CUSTOMER=-0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/76d278e7-2bf5-4e57-9afe-e15f4d10ae98_20250220T19:37_UTC.wav
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[AGENT][NEUTRAL] We want this.
[CUSTOMER][NEUTRAL] She wanna start this Jesus stories.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] On Saturday.
[CUSTOMER][NEUTRAL] Estelao pass out tenia familiar is the namasque.
[CUSTOMER][NEUTRAL] General record for que melo the preva's account on the basillas taxes.
[CUSTOMER][NEUTRAL] Get lalomanda.
[AGENT][NEUTRAL] Um, I was a polia get a momentos and you don't see the poso way.
[CUSTOMER][NEUTRAL] Uh, nata dean.
[CUSTOMER][NEUTRAL] Uh, this a police to con his a warehouse yes errodos in Conte cuatro re rete.
[AGENT][NEUTRAL] Can be done 4.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Scale.
[CUSTOMER][NEUTRAL] Yes, Ocho intuo de logena.
[CUSTOMER][NEUTRAL] Uh, like the tune is, uh, Ugenta Trenta is [PII].
[CUSTOMER][NEUTRAL] My tele.
[AGENT][NEUTRAL] Your electronic socio cuentaos.
[CUSTOMER][NEUTRAL] This ulpe
[AGENT][NEUTRAL] Correo electronico questa asociado aistapodiso.
[CUSTOMER][NEUTRAL] Uh, [PII]
[AGENT][POSITIVE] Perfect. I'm grass a res no podamos and bile uh in noses receive undoudos and sudoudos is the specific quete pagoseguro.
[CUSTOMER][NEUTRAL] E lo que pasaque trava agencia is a questaseuranzai.
[AGENT][NEUTRAL] Hm.
[CUSTOMER][NEGATIVE] You know [PII] [PII] [PII].
[CUSTOMER][NEUTRAL] He is the poo lando he passing for man that will record the no pro I must get to a good answer.
[AGENT][NEUTRAL] Use senor Torres savigente momento.
[CUSTOMER][NEUTRAL] We see pero commo como said tax me prevas give you que papel.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Intendoero in inodoudos.
[AGENT][NEUTRAL] Nest caspasecuti Otu para elanoticuatro cover to America.
[CUSTOMER][NEGATIVE] Mm, position manana nase uh esta no no no bien.
[AGENT][NEUTRAL] 9
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] information.
[AGENT][NEUTRAL] Er condo ella produce undolodosogenos estac C tetatenido uh medio estac is included is included a pago quetediote dela dessererocosa metemoque information in bile uh the handles.
[CUSTOMER][NEUTRAL] OK yeah
[CUSTOMER][NEUTRAL] Porque manna carta pero mearet us uh.
[CUSTOMER][NEUTRAL] Hello Milo.
[CUSTOMER][NEUTRAL] Ultra persona and using the Mandona Carta.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] But sinos.
[CUSTOMER][NEUTRAL] Sina masquelada.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEGATIVE] Melomanda mal for.
[CUSTOMER][NEUTRAL] 4 mela man features a lao este que de la quatro.
[AGENT][NEUTRAL] OK, um, mesoso uh bake yame big.
[AGENT][MIXED] A benefits and a car but the prob the nas ques proportion anesthetic informacion no nose appelle nolo.
[CUSTOMER][NEUTRAL] I can I canola.
[AGENT][NEUTRAL] Uh,
[AGENT][NEUTRAL] But then I communica they say.
[AGENT][NEUTRAL] A multiplantitatina there is a multiplan in no.
[CUSTOMER][NEUTRAL] With people on the hole.
[AGENT][NEUTRAL] Sin.
[AGENT][NEUTRAL] Quattros
[CUSTOMER][NEUTRAL] 4200 of course.
[AGENT][NEUTRAL] Cuatrocincote.
[AGENT][NEGATIVE] Uno cuatro errores.
[CUSTOMER][NEUTRAL] OK 4200.
[AGENT][NEUTRAL] Cuatrocincote.
[CUSTOMER][NEUTRAL] Uh-huh. 0207.
[CUSTOMER][NEUTRAL] Quatros in Cosette.
[AGENT][NEGATIVE] Uncuatro errores.
[CUSTOMER][NEUTRAL] It's Tanlo nova uno.
[AGENT][NEGATIVE] Uh, no.
[CUSTOMER][NEUTRAL] OK, bueno bueno they have Marcoposa.
[AGENT][POSITIVE] Perfect. I'll assist.
[CUSTOMER][NEUTRAL] No, no, still, that's it.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Oh yeah.