AccountId: 011433970860
ContactId: 769cc28e-eb39-4810-90e0-183739a54c60
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 27139 ms
Total Talk Time (AGENT): 6219 ms
Total Talk Time (CUSTOMER): 22049 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/769cc28e-eb39-4810-90e0-183739a54c60_20250131T14:47_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning thank
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Our hospital is now HCA Florida Citrus Hospital. HCA Florida Healthcare is a network of hospitals, doctors, and services designed to deliver personalized care for you and your family. You can learn more about our more than 450 affiliated sites of care across the state at [PII].
[AGENT][NEUTRAL] Hello.
[AGENT][NEGATIVE] What? Disconnecting call due to no response.