AccountId: 011433970860
ContactId: 764df9ca-bf57-4797-8a14-2be8d3c5d77a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 28840 ms
Total Talk Time (AGENT): 11860 ms
Total Talk Time (CUSTOMER): 6756 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/28/764df9ca-bf57-4797-8a14-2be8d3c5d77a_20250428T15:27_UTC.wav
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[AGENT][NEUTRAL] Augusto.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] One.
[CUSTOMER][NEUTRAL] Uh, check.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] On