AccountId: 011433970860
ContactId: 763715cc-9832-457b-93ff-6f68f869d97e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14899 ms
Total Talk Time (AGENT): 8270 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/10/763715cc-9832-457b-93ff-6f68f869d97e_20250110T15:59_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?