AccountId: 011433970860
ContactId: 7610b3a9-5ef3-434f-bada-b2cc15b5db16
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 285869 ms
Total Talk Time (AGENT): 2990 ms
Total Talk Time (CUSTOMER): 5952 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-4.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/14/7610b3a9-5ef3-434f-bada-b2cc15b5db16_20250314T14:01_UTC.wav
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[AGENT][NEUTRAL] Good Morning. Thank you for calling APL. This is I.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.