AccountId: 011433970860
ContactId: 7605809f-88eb-44e0-b341-26be3343e7a7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18540 ms
Total Talk Time (AGENT): 7420 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/7605809f-88eb-44e0-b341-26be3343e7a7_20250305T18:35_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII]. This is [PII]. How can I help you?