AccountId: 011433970860
ContactId: 7600aa97-8640-47ab-bda7-df1de65a95d9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 591770 ms
Total Talk Time (AGENT): 261056 ms
Total Talk Time (CUSTOMER): 316905 ms
Interruptions: 9
Overall Sentiment: AGENT=0.3, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/02/7600aa97-8640-47ab-bda7-df1de65a95d9_20250102T17:25_UTC.wav
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[AGENT][NEUTRAL] When it is gracis apeli meiamali sin.
[CUSTOMER][NEUTRAL] Um.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See, I know.
[AGENT][NEUTRAL] Seely.
[CUSTOMER][NEUTRAL] Hello er just er medicine here er er er medical center in medicine to see.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Claro queso te equal numero de seguro Social.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] CAC.
[CUSTOMER][NEGATIVE] [PII].
[CUSTOMER][NEUTRAL] First
[AGENT][NEUTRAL] You can say almost dead.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] OK, gracias [PII] et nacimiento.
[CUSTOMER][NEUTRAL] Maybe
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][NEUTRAL] Gracias.
[AGENT][NEUTRAL] OK, I see. Ealis uh email.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] See, that, that for 3.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] OK, gracias.
[CUSTOMER][NEUTRAL] [PII]. I have this.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] The [PII] [PII] [PII] [PII].
[AGENT][POSITIVE] OK, gracious.
[AGENT][NEUTRAL] OK, still checking on the este [PII] and Pesa Ayer, the premier de de nero desiring a yoeroda de limero de la polia.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See, yeah, yeah, they say yeah I mean the same thing about I see and in the end.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, so I'm in [PII].
[AGENT][NEUTRAL] And de [PII] is set of those Cinco.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Otares.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Quentin Cinco.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It a hen of the police.
[AGENT][NEUTRAL] I see, yes, yeah, numeral the group is equal.
[CUSTOMER][NEUTRAL] er those er we are repetit.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] [PII] knows good good.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] To numerrerodo cinco ochoresquaatro cinco cinco you know is a limo numeral your your toga I said dosanos you put sala injeta with tetro numerro.
[AGENT][NEUTRAL] I see yes.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] What is that uh lamima tarta orita aque receive la tarta nova numero de la polia vase defe per numero derupo it todo es equal.
[CUSTOMER][NEUTRAL] 74,343,440.
[CUSTOMER][NEUTRAL] I know.
[CUSTOMER][NEUTRAL] 44
[CUSTOMER][NEUTRAL] In
[CUSTOMER][NEUTRAL] Oh, OK, what socia unitalco cuca that erodo cinco chore cuatro cinco cinco sierto.
[AGENT][POSITIVE] Exactly
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I see yes, I see yes. Eekwondo.
[CUSTOMER][NEUTRAL] It una prea cuando him pacing outpacing quetenoquears me no meals.
[AGENT][NEGATIVE] As a memo numerals Solomente ellutimo is defeperos seen in lumiro de la polia sololo numerals savien.
[CUSTOMER][NEUTRAL] Because
[CUSTOMER][NEUTRAL] I say it I take it to era inatient.
[AGENT][NEUTRAL] The inpatient is.
[AGENT][NEUTRAL] K O through is M A L A.
[AGENT][NEUTRAL] Or pizza.
[AGENT][NEUTRAL] Well
[CUSTOMER][NEUTRAL] OK, you know the e to that cerodosincocho.
[CUSTOMER][NEUTRAL] Trek cuatrosino cinco yao loqueracosa.
[AGENT][NEUTRAL] Guerracosa. Mhm.
[CUSTOMER][NEUTRAL] What iso pero una perunta is mandalajetanolegao.
[AGENT][NEUTRAL] Quadiple pelvis, um.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] Nosacamente pero cuando tolo esta and la sistema forget the name of slangeracioni la poliauevo pero la polilo docomos cuando estan in laistema abanamanar una tarta.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] so.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Solventinos the argeta nostalitaperosineneittava or medical uh attention medical and singula Targetta viejo.
[AGENT][NEUTRAL] It's soloqueti Nuevapolisa.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh no la.
[AGENT][NEUTRAL] Lajeta Nova, uh, are you a Marlos.
[CUSTOMER][NEUTRAL] Tarjetava yes a tarjeta.
[CUSTOMER][NEUTRAL] Yes, alebabayammar, OK, a baby otramono porqueda carjetaque your teno that.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I just see the apple is croenidosnveocho sero uno resm Cete.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] ICS.
[CUSTOMER][NEUTRAL] Isravie had they do me painsima.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Wow, OK, uh, Yuna, er, la ellaovertura quelo teno, er, see him patience, see how patient come on [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So let's see for outpatient is as the reciento sincuentaolo despoilia.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] A for inpatient.
[AGENT][NEUTRAL] Eigware meal.
[AGENT][NEUTRAL] The pencil case on your voice again.
[CUSTOMER][NEUTRAL] But I
[CUSTOMER][NEUTRAL] What I yeah and quince reo cure mils.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Sean lossal masques.
[AGENT][NEUTRAL] El beneficio is a rate meologis in Capodemos uo pagar porsu dei copagooseur.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][POSITIVE] Oh, OK, perfect. They otra preuntaimo uh ame ultrasono de senos me me me me mega resino encuenta diario verda is manana boy is manana boyosia polono deer del brazo tame mereinosincuenta verra.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Exactly.
[AGENT][POSITIVE] Exactly.
[CUSTOMER][NEUTRAL] OK, tell me more.
[AGENT][NEUTRAL] Mhm. C is Solomente C is el pool through the air.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] Porcadia and Silodos and elmismodia el maximo and quepodemos pagati reciento encuenta.
[CUSTOMER][NEUTRAL] Ah, pootrodia. OK, Porcaadia perfecto mhm.
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] This one first.
[AGENT][NEUTRAL] Quan de la poli stun avana mandala arheta for uh.
[AGENT][NEUTRAL] Forsukasa, for Correo.
[CUSTOMER][NEUTRAL] uh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See [PII] is vannamanda on a copy or email.
[CUSTOMER][NEUTRAL] Mhm mandala tata la casa.
[AGENT][NEUTRAL] Calves um checkar [PII].
[AGENT][NEUTRAL] She studipoli ipodemos email unopia ousted [PII] to see averse la sarreta estadispoimle.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mucha gram male [PII].
[AGENT][NEUTRAL] That's
[AGENT][NEUTRAL] See yaminos for they must takechiello, OK.
[CUSTOMER][POSITIVE] Mucha gracia male.
[AGENT][NEUTRAL] Who there see on, on a cuenta on their website, any sore throats?
[CUSTOMER][NEUTRAL] You know the you know no.
[AGENT][NEUTRAL] OK, porque pue er on a cuenta on a website.
[AGENT][NEUTRAL] Idolatarjeta tradiponi puede con uno copi del website tambien.
[CUSTOMER][POSITIVE] OK, mucha gracias malefa loo loo.
[AGENT][NEUTRAL] It
[AGENT][NEUTRAL] OK, gracia [PII] kipalianovo.
[CUSTOMER][NEUTRAL] Hey one [PII] you know.
[AGENT][NEUTRAL] Grass, yes, bye.