AccountId: 011433970860
ContactId: 75fbfedb-5a21-44ab-83cb-ca8f1e9c0d2b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 540770 ms
Total Talk Time (AGENT): 210028 ms
Total Talk Time (CUSTOMER): 210795 ms
Interruptions: 2
Overall Sentiment: AGENT=0.7, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/05/75fbfedb-5a21-44ab-83cb-ca8f1e9c0d2b_20250505T13:26_UTC.wav
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[AGENT][NEUTRAL] We one of the uh peso.
[CUSTOMER][NEUTRAL] When Filaguardia.
[AGENT][NEUTRAL] One of the.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Made it a KO.
[CUSTOMER][POSITIVE] Yeah, uh, better.
[CUSTOMER][NEUTRAL] In a Baptist hospital Pero.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, let me say.
[CUSTOMER][NEUTRAL] The gap.
[CUSTOMER][NEUTRAL] Er cur undo agus a principal is a back quelo lo lo lo lo teno is alopo facts res uh a man.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] A la.
[CUSTOMER][NEUTRAL] See so last year he he got to he went.
[AGENT][NEUTRAL] And then the police uh bus.
[CUSTOMER][NEUTRAL] 0
[CUSTOMER][NEUTRAL] eroticinco 008.
[CUSTOMER][NEUTRAL] 73 M L O
[AGENT][POSITIVE] gracias.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] OK, my.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] When you think
[CUSTOMER][NEUTRAL] 00623.
[CUSTOMER][NEUTRAL] E A O.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] I see on the map gracias.
[AGENT][NEUTRAL] OK, so the surit verific gets so simum teleos.
[CUSTOMER][NEUTRAL] The Sea.
[CUSTOMER][NEUTRAL] Kato say say say.
[CUSTOMER][NEUTRAL] OK, beta [PII] sciento intidove.
[CUSTOMER][NEUTRAL] Apartamentorequi.
[CUSTOMER][NEUTRAL] [PII] my numeral telephone recerocinco reocinco.
[CUSTOMER][NEUTRAL] Banking why change.
[AGENT][NEUTRAL] And uh medio bees sincuenta cinco direction oseo even el beta cinco.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] No, yeah, yeah, you know.
[AGENT][NEUTRAL] OK.
[CUSTOMER][MIXED] Like uh like I'm with you but sins.
[AGENT][NEUTRAL] There's
[AGENT][NEGATIVE] See that's a tournament no not an erection.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] And
[CUSTOMER][NEUTRAL] Hm.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] And see, no, no, not a mobin [PII].
[AGENT][NEUTRAL] Uh, [PII].
[CUSTOMER][POSITIVE] Yeah, thank you.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So lain there.
[CUSTOMER][NEUTRAL] See all my solo cambia [PII] to.
[CUSTOMER][NEUTRAL] I am [PII].
[AGENT][POSITIVE] Perfect. See the toque and sito and Best informaciona service and sore.
[CUSTOMER][NEUTRAL] OK, OK, I ask.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Uh
[AGENT][POSITIVE] You amo amos porque so the a year.
[CUSTOMER][NEUTRAL] Mm, do y'all make one payment? He don't I see a guy.
[AGENT][NEGATIVE] Contra respect or uh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] It's a principal he heloate in uh go for the back.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You won't be able
[AGENT][NEUTRAL] And the end of the year.
[AGENT][NEUTRAL] forward.
[CUSTOMER][NEUTRAL] You know how we are.
[CUSTOMER][NEUTRAL] You know, the dollar.
[CUSTOMER][NEUTRAL] For.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] La.
[AGENT][NEUTRAL] OK, it was lacion uh cervicioso custerosia er.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Thank
[AGENT][NEUTRAL] Main.
[CUSTOMER][POSITIVE] The favorite
[AGENT][NEGATIVE] That's the mess, they're staying with us.
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] But the
[AGENT][NEUTRAL] I see I see Imos.
[AGENT][NEUTRAL] Cinco de Ferrero el cargo to mildoventue.
[AGENT][NEUTRAL] So on the day.
[AGENT][POSITIVE] Milquinientos correct.
[AGENT][POSITIVE] Perfectoitanamos clamo and linea senor lagude processor clamoser is processao entre cinco larales this was a liquesa resci pros.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Quando uh celebor porcoror facts notlooria RL el formulario parares on the posito directs cuentaquenotinoste quesa on check.
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Do those forms and the lesser and te para que elmb a celebla direction correct I'll bring testing increasing Southwest that's yes.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][POSITIVE] Correct. Being point.
[CUSTOMER][NEUTRAL] Samido know.
[AGENT][NEUTRAL] The way to look at the cells in the solament cordaque una verification on the cover at a disclaimer.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] But I said we just outpatient.
[AGENT][NEUTRAL] Yes
[AGENT][NEUTRAL] In effective paraservis outpatient la polia as the mildola resor.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] So tell me tell me we are young check I'm sure.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] To say we are a semea looking into solamente power.
[AGENT][NEUTRAL] I see a scubaya uh resivita tinto me we are resino proseinolaro prerela.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] OK I uh I go oh no ok in in into now and resa.
[AGENT][NEUTRAL] Uh yes.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, yeah.
[AGENT][NEUTRAL] I I think.
[CUSTOMER][NEUTRAL] To separate check. No, no, we are all, we are, we are, yeah, send me to you know just aqua one second yeah.
[CUSTOMER][NEUTRAL] And if
[AGENT][NEUTRAL] Seemotibola information avia actually operamos and dios.
[CUSTOMER][NEUTRAL] But this is a local.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK [PII].
[AGENT][NEUTRAL] Get.
[CUSTOMER][POSITIVE] Well good.