AccountId: 011433970860
ContactId: 75ab3ef3-0d49-4bda-a130-21b241d13667
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14380 ms
Total Talk Time (AGENT): 5090 ms
Total Talk Time (CUSTOMER): 7860 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/13/75ab3ef3-0d49-4bda-a130-21b241d13667_20250313T18:01_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, this is [PII] calling from the provider's office to check the status of a claim. May I know the spelling for your name and the last name initial?
[AGENT][NEUTRAL] Uh, yes, it is [PII]