AccountId: 011433970860
ContactId: 75898396-f00e-4614-9920-f90415277aa4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 42000 ms
Total Talk Time (AGENT): 14791 ms
Total Talk Time (CUSTOMER): 26988 ms
Interruptions: 1
Overall Sentiment: AGENT=0.7, CUSTOMER=1.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/13/75898396-f00e-4614-9920-f90415277aa4_20250513T15:42_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII].
[CUSTOMER][NEUTRAL] Hi, I had a quick question for you. I, through my company I used to have APL.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] And then now they no longer offer it.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Oh OK.
[CUSTOMER][NEUTRAL] But I, I was wondering if there is a way for individuals to get APL or no, it's only through companies.
[AGENT][NEUTRAL] Yeah, no, yeah, unfortunately it's only through groups.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][POSITIVE] OK, thank you.
[AGENT][POSITIVE] Yeah, you're welcome. I'm so sorry about that.
[CUSTOMER][POSITIVE] It's OK. Have a great day, bye.
[AGENT][NEUTRAL] You too. Bye.