AccountId: 011433970860
ContactId: 7588b852-7f03-4d2d-8fef-781b85b0f8d2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10199 ms
Total Talk Time (AGENT): 2690 ms
Total Talk Time (CUSTOMER): 3529 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/07/7588b852-7f03-4d2d-8fef-781b85b0f8d2_20250507T16:53_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, my name is [PII]. I'm calling today to verify eligibility.