AccountId: 011433970860
ContactId: 753b809e-789f-48ab-a375-1c3eef1ac416
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3750 ms
Total Talk Time (AGENT): 3750 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/753b809e-789f-48ab-a375-1c3eef1ac416_20250523T13:03_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling ATL. This is [PII]. How can I help you?