AccountId: 011433970860
ContactId: 7531fc75-17cc-42c8-8634-0ea2b3b2beda
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2829 ms
Total Talk Time (AGENT): 2829 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/7531fc75-17cc-42c8-8634-0ea2b3b2beda_20250103T19:08_UTC.wav
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[AGENT][NEUTRAL] For contacting APL. My name is [PII]. How may I help you?