AccountId: 011433970860
ContactId: 752b552c-d89b-4130-b94f-24b26a47e9db
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 355709 ms
Total Talk Time (AGENT): 84111 ms
Total Talk Time (CUSTOMER): 121216 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/27/752b552c-d89b-4130-b94f-24b26a47e9db_20250227T14:50_UTC.wav
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[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][POSITIVE] The winners
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEGATIVE] I lost in buena comma.
[CUSTOMER][NEUTRAL] Uh, here in the.
[AGENT][POSITIVE] One of the yes.
[CUSTOMER][NEUTRAL] Me.
[CUSTOMER][NEUTRAL] And then you want me a4 sir.
[CUSTOMER][NEUTRAL] I feel
[CUSTOMER][NEGATIVE] It doesn't.
[CUSTOMER][NEUTRAL] And don't say you're your yeah then you say.
[CUSTOMER][POSITIVE] The joy.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You see the doctor.
[CUSTOMER][NEUTRAL] It.
[CUSTOMER][NEUTRAL] It.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, so.
[AGENT][NEUTRAL] OK, um, numero depoliao telephone and casa ekala jamasela connector.
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Don't know I don't.
[AGENT][NEUTRAL] OK, Iguanahanamaroboli.
[CUSTOMER][NEUTRAL] you know.
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Perino sin.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] You may put your home address?
[CUSTOMER][NEGATIVE] And no.
[AGENT][NEUTRAL] 2 numbers.
[CUSTOMER][NEUTRAL] Oh [PII].
[AGENT][NEUTRAL] OK, your liberals simmiento electronico.
[CUSTOMER][NEUTRAL] If I.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] What number is a hoa.
[CUSTOMER][NEUTRAL] Maria de loss.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Yeah lismo poquito malejo de servido porque que alehal de mioreja mu fuerte.
[CUSTOMER][NEUTRAL] It's.
[AGENT][NEUTRAL] Mm yeah.
[AGENT][NEUTRAL] OK, when it says you know my cucha potucalejamiaudi phone them, OK, bueno, OK, then no benefit you a moment.
[CUSTOMER][NEUTRAL] No, no, you'll always, always, always.
[CUSTOMER][NEUTRAL] That was it.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, C series vimo documentasia and Cinco.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] So Jaapusron and linea para process.
[CUSTOMER][NEUTRAL] The.
[AGENT][NEUTRAL] Correct to see Seal the siete adidia laborale per processargeclamo, OK.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Got it.
[CUSTOMER][NEUTRAL] Yeah, OK.
[AGENT][NEUTRAL] In cuantosia provadoarauncheque correct.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] That.
[AGENT][NEUTRAL] Then I mass.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] They know gracia I think I went.
[CUSTOMER][POSITIVE] Good.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Alright.
[CUSTOMER][NEUTRAL] Aho.
[CUSTOMER][NEGATIVE] You are on hold.