AccountId: 011433970860
ContactId: 750bedb1-b414-4bf6-89f5-46850324419e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 161399 ms
Total Talk Time (AGENT): 63339 ms
Total Talk Time (CUSTOMER): 62095 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/19/750bedb1-b414-4bf6-89f5-46850324419e_20250219T17:46_UTC.wav
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[AGENT][NEUTRAL] That's just an American Public Life. My name's [PII] dear.
[CUSTOMER][NEUTRAL] You [PII] made it er el segua and me una una unaia in she she conteseurillolo cope or.
[AGENT][NEUTRAL] See and no police, sir.
[CUSTOMER][NEUTRAL] I what.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] A number of the polite rodos uattro sieteiete unoentin.
[AGENT][NEUTRAL] It's a nombrena sciento.
[CUSTOMER][NEUTRAL] [PII] Marso anticuatro is a TC.
[AGENT][NEUTRAL] It's a no for hour.
[CUSTOMER][NEUTRAL] Trocinco quadro de.
[CUSTOMER][NEUTRAL] Tree.
[AGENT][NEUTRAL] In a direction or electronico.
[CUSTOMER][NEUTRAL] Sciento is southwest Loinque tree on Florida rerere.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Um, Elor electronica.
[CUSTOMER][NEUTRAL] O Cordero
[CUSTOMER][NEUTRAL] [PII] yahoo.
[AGENT][NEUTRAL] Gracias medijoque is um queerresa verscurimolaterapia physic.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] OK, so no guarantspiosta recios to loreclamos per la polia suyabajo the outpatient scure theapia ya asasteindo la resorano esos by les copago docile um loqueueararjeta no sotrosario deja quetina erturatura detastein is asinolepora de lantado.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I mean I don't get.
[AGENT][NEUTRAL] Uh, no, it's a poli uh it's a polia like cubra siete meansille querecare so I use porcaves is no nochecaos beneficios.
[CUSTOMER][NEUTRAL] And what?
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] OK, I'mcha gracia.
[AGENT][NEUTRAL] See the another.
[CUSTOMER][NEUTRAL] No, no, I might have I might have.
[AGENT][NEUTRAL] OK, pass it when the good I speak about American publicly bye.
[CUSTOMER][NEUTRAL] You bye.