AccountId: 011433970860
ContactId: 74fbcda4-43cd-4160-b4cf-7bc40ee34bc8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 61130 ms
Total Talk Time (AGENT): 10209 ms
Total Talk Time (CUSTOMER): 15308 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/03/74fbcda4-43cd-4160-b4cf-7bc40ee34bc8_20250403T18:10_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yes, I'm calling about a claim that I did and I received the explanation today and I wanted to talk about it.
[AGENT][POSITIVE] OK, well I'll be more than happy to help you with your claim. May I have your name and a good contact number in case we're disconnected?
[CUSTOMER][NEUTRAL] My name is [PII] and it's [PII].
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?