AccountId: 011433970860
ContactId: 74e394cc-aebc-43a1-a84c-dffdac44bc81
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 168660 ms
Total Talk Time (AGENT): 79209 ms
Total Talk Time (CUSTOMER): 65021 ms
Interruptions: 0
Overall Sentiment: AGENT=0.9, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/74e394cc-aebc-43a1-a84c-dffdac44bc81_20250422T14:49_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Seebuenosajo domino brea.
[CUSTOMER][NEUTRAL] Oh Jamando refer passing and the barrasa still benefiioli li lilia.
[AGENT][NEUTRAL] OK, so.
[CUSTOMER][NEUTRAL] See no matter where.
[CUSTOMER][NEUTRAL] Crocinco.
[CUSTOMER][NEUTRAL] Ochorejocho Si de cinco.
[AGENT][NEUTRAL] Which is connected.
[CUSTOMER][NEUTRAL] Trecerosinco
[CUSTOMER][NEUTRAL] Ochoa Ochocinco Ochocinco.
[AGENT][NEUTRAL] You was a director.
[CUSTOMER][NEGATIVE] No, not linear direct.
[AGENT][NEUTRAL] Which ver.
[CUSTOMER][NEUTRAL] La fechenacimentogenero cuadro mil nueveocho.
[CUSTOMER][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] Just confirm my information and the other is to stay amount of paraa a verificated beneficial here correct.
[CUSTOMER][NEUTRAL] C.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Um, and the circles beneficials in the.
[AGENT][NEUTRAL] As the police says effective a primero de nero loin is torment.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] OK, equal equal el ella amountque the the auto pack of the benefici but uh uh yes it was a room ultrasono no hospital.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Efabulaia Loica doctor.
[CUSTOMER][NEUTRAL] No, Ihuna facilida ambulaoria I they're not exempted.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] On the diagnostic perfect.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Meet the officials are patient.
[AGENT][POSITIVE] Perfect. Napoliacu maximode at the middle noviciozola desservisos ambulaios is included examine the diagnostic radisaioseno or nofacilibulaia and noro MRIs or them being in officeic doctor.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] They
[CUSTOMER][POSITIVE] OK perfect.
[CUSTOMER][NEUTRAL] Nothing when you see my I say hold on.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, no, [PII].
[AGENT][NEUTRAL] Get the get away.
[CUSTOMER][NEUTRAL] You will stay mhm bye.