AccountId: 011433970860
ContactId: 748ed2ab-9e80-43fc-8d3f-7019d70e2504
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 48419 ms
Total Talk Time (AGENT): 15067 ms
Total Talk Time (CUSTOMER): 19509 ms
Interruptions: 0
Overall Sentiment: AGENT=-1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/748ed2ab-9e80-43fc-8d3f-7019d70e2504_20250324T15:04_UTC.wav
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[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] really allow.
[CUSTOMER][NEUTRAL] Hola hereto er going down.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Omeo.
[AGENT][NEUTRAL] Uh, senors Social Security.
[CUSTOMER][NEUTRAL] But.
[AGENT][NEGATIVE] No roses on the American Public Life Insurance company medics.
[CUSTOMER][NEUTRAL] Baloras
[AGENT][NEUTRAL] one