AccountId: 011433970860
ContactId: 74765529-4972-465c-9b15-955211b360d1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16450 ms
Total Talk Time (AGENT): 6248 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/06/74765529-4972-465c-9b15-955211b360d1_20250206T17:41_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.