AccountId: 011433970860
ContactId: 742f6cbd-96fd-42fc-9912-4a2b49dddd98
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 81099 ms
Total Talk Time (AGENT): 24190 ms
Total Talk Time (CUSTOMER): 32340 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/06/742f6cbd-96fd-42fc-9912-4a2b49dddd98_20250506T13:45_UTC.wav
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[AGENT][NEUTRAL] That's just being my American public life. My number is [PII].
[CUSTOMER][NEUTRAL] Ola [PII].
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Being [PII] the hopeless computer system um noosovos sayingel insurance er el mespasado joint rela cuenta aus set up payment del mesri.
[CUSTOMER][NEUTRAL] Or in the Mayo and.
[CUSTOMER][NEUTRAL] It.
[AGENT][NEUTRAL] Um, or selling less.
[CUSTOMER][NEUTRAL] See?
[AGENT][NEUTRAL] See, it's you're not saying a partamento you and then the partamento de reclamo per la popasarconos sine sita quiquenaina paratradosita milo polaer.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Necessita can makeque de la linea or okrequela paseconel in the.
[CUSTOMER][POSITIVE] No, no problem.
[AGENT][NEUTRAL] OK, a moment to power.
[CUSTOMER][NEUTRAL] Referring.
[CUSTOMER][NEUTRAL] Oh an A