AccountId: 011433970860
ContactId: 73c9e05a-7697-4c21-a54b-efcd949d1ebc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20610 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1461 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/73c9e05a-7697-4c21-a54b-efcd949d1ebc_20250619T18:21_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?