AccountId: 011433970860
ContactId: 7399e6ee-c35d-4b8c-8a4e-d78fdab35332
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 137419 ms
Total Talk Time (AGENT): 98380 ms
Total Talk Time (CUSTOMER): 50319 ms
Interruptions: 1
Overall Sentiment: AGENT=1.6, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/7399e6ee-c35d-4b8c-8a4e-d78fdab35332_20250207T19:09_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Uh, yes, ma'am. My name is [PII], um, calling about some stocks that my mother had.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Yes.
[AGENT][POSITIVE] Yes, yes, I'm the one you talked to, so thank you for calling me back. OK, sorry it took me so long. I had to hunt down who had the information and I finally got a hold of the knowledge holder. So,
[CUSTOMER][NEUTRAL] Yes ma'am.
[AGENT][NEUTRAL] What we found out, hang on, let me pull it back up. OK, so this is what I found out, um.
[AGENT][NEUTRAL] APL went through some a reverse, it's called the reverse stock split back in the [PII]. I don't really understand all this, so anyways, it said if you had less than 20 shares, you were paid $55 per share and then APL was purchased by another company and when that happened, all the stockholders were bought out and anything, let's see, checks were sent out to the last known address that we had on file uh for stockholders and then anything that.
[CUSTOMER][NEUTRAL] That's
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, it was uncashed or unclaimed, uh, or many that was turned all that was turned over to the state so that you would need to contact the unclaimed property division in the state that she was living in, uh, to see if there's any funds available for that.
[CUSTOMER][POSITIVE] Good.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] So these stocks are basically no good.
[AGENT][NEUTRAL] Right, so what she said that we everybody is supposed to be bought out and reimbursed for everything, um, and if there is any unclaimed property, she said it was turned over to the state, so correct.
[CUSTOMER][NEUTRAL] Alright, alright, well, I don't know, she just, she, no, no, no, no, I just, you know, uh, she never talked about these and that must be one.
[AGENT][NEUTRAL] I'm sorry.
[AGENT][NEUTRAL] Mhm. Yeah, I said that she should have received a check at the time of the reverse stock split, so it was back in the [PII] sometime, so.
[CUSTOMER][POSITIVE] Uh, but really work.
[CUSTOMER][NEUTRAL] Mhm, yeah, and they were, I mean they lived in that house from [PII] to well to now and uh so she got evidently got it and that's maybe why she never talked about these. So anyway, just doing my homework, trying to close out her affairs.
[AGENT][POSITIVE] Oh wow. Yeah.
[AGENT][NEUTRAL] Yeah, yeah.
[AGENT][NEUTRAL] It makes, I don't blame you.
[AGENT][POSITIVE] Exactly.
[CUSTOMER][POSITIVE] Thank you, ma'am and have a great day.
[AGENT][POSITIVE] You're most welcome. You too. Bye bye.
[CUSTOMER][NEUTRAL] Yes ma'am bye.