AccountId: 011433970860
ContactId: 737c5e06-86a0-4bf3-8702-c47a985a323f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 37220 ms
Total Talk Time (AGENT): 11333 ms
Total Talk Time (CUSTOMER): 24489 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/737c5e06-86a0-4bf3-8702-c47a985a323f_20250609T14:20_UTC.wav
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[AGENT][POSITIVE] Good morning. Good morning. Thank you for calling APL. This is [PII]. May I help you?
[CUSTOMER][NEUTRAL] Hi, yes, this is [PII]. I was kind, uh, I'm trying to make a login to find my benefits.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Um, and I think that obviously it would be insured, correct? if I.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] I'm trying to find short term in my accidental.
[AGENT][NEUTRAL] OK. Oh,
[CUSTOMER][NEUTRAL] And then the residential.
[CUSTOMER][POSITIVE] Actually I think actually I think I might have it. I'll give you guys a call back if I can't get through.
[AGENT][POSITIVE] OK, uh, thank you for calling APL, have a great day, Miss [PII].
[CUSTOMER][NEUTRAL] OK. You too. mm bye bye.
[AGENT][NEUTRAL] Bye.