AccountId: 011433970860
ContactId: 7340d6ea-21af-4e1b-9604-0389c5e98b04
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22680 ms
Total Talk Time (AGENT): 5509 ms
Total Talk Time (CUSTOMER): 9849 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=-3.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/7340d6ea-21af-4e1b-9604-0389c5e98b04_20250130T21:08_UTC.wav
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[AGENT][POSITIVE] Thank you for calling ATL. This is May I help you?
[CUSTOMER][NEGATIVE] Yes, um, you're breaking up your phone is like, um, breaking up. Can you talk again?
[AGENT][NEUTRAL] Yes ma'am, my name is [PII].
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEGATIVE] Yeah, your phone is breaking up.