AccountId: 011433970860
ContactId: 733dd397-e163-42ca-95da-0e254cd7abc8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1860 ms
Total Talk Time (AGENT): 670 ms
Total Talk Time (CUSTOMER): 630 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/733dd397-e163-42ca-95da-0e254cd7abc8_20250609T14:33_UTC.wav
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[CUSTOMER][NEUTRAL] That's
[AGENT][POSITIVE] Thank you for