AccountId: 011433970860
ContactId: 733180a5-f7ed-4577-9664-e28c51bba99c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3950 ms
Total Talk Time (AGENT): 3950 ms
Total Talk Time (CUSTOMER): 2759 ms
Interruptions: 1
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/08/733180a5-f7ed-4577-9664-e28c51bba99c_20250108T15:17_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] No, well I'm on.
[CUSTOMER][NEUTRAL] I