AccountId: 011433970860
ContactId: 731c7d53-af71-44f4-bd98-eeb1f53aa21f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 12039 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 658 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/731c7d53-af71-44f4-bd98-eeb1f53aa21f_20250609T22:05_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?