AccountId: 011433970860
ContactId: 730086e5-8193-4dac-a73f-bcac9f0c395a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 183229 ms
Total Talk Time (AGENT): 99438 ms
Total Talk Time (CUSTOMER): 63839 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/30/730086e5-8193-4dac-a73f-bcac9f0c395a_20241230T21:43_UTC.wav
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[AGENT][NEUTRAL] When gracile con.
[CUSTOMER][NEUTRAL] On a salt and [PII].
[AGENT][NEUTRAL] It, it's coming up.
[CUSTOMER][NEUTRAL] Yes ayamando parasader see you make quelo cambia the plan a CSO seria pore.
[AGENT][NEUTRAL] OK, you could telecom benefits in a car. There was a moment.
[CUSTOMER][NEUTRAL] Ah, but.
[AGENT][NEUTRAL] See, so that.
[CUSTOMER][NEGATIVE] fell down.
[AGENT][POSITIVE] No, yeah, no problem. All right.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Mm it's a person of naso.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][POSITIVE] Uh-huh, so brave.
[AGENT][NEUTRAL] OK, yes, yes.
[AGENT][NEUTRAL] OK, see you Tetacon benefits in a car and be on um.
[AGENT][NEUTRAL] Sue poliasale.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh, OK, Paulquecommomicao yosazoloe.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And don't say er comoqueria que que que tomas.
[AGENT][NEUTRAL] I see, see, uh.
[AGENT][NEUTRAL] Sirao este in in a polia unapolisa Linipa so noajuda com mucho um si esoseriakiasaitaria parapotomaso you have a sejorestenargui or so not the name of polia individualeso de group yeste grouppo um travajarefeque.
[AGENT][NEUTRAL] Yeah, I'm that person travaja a polio.
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] This is a numeral.
[CUSTOMER][NEUTRAL] If I'm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] I want to have it all cut off.
[AGENT][NEUTRAL] One moment.
[CUSTOMER][POSITIVE] See you soon.
[AGENT][NEGATIVE] I got no.
[CUSTOMER][NEUTRAL] OK, then.
[AGENT][NEUTRAL] OK, and numero is unocho sciento cuatro cite.
[CUSTOMER][NEGATIVE] Oh no.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, cuadro Ochocinco says.
[CUSTOMER][NEUTRAL] Whatadochoino say unochosciento cuatro deiete cuatro chocinco says.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] OK, when you say my grass and we are.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Then uh velapoga gomes I gonna talk.
[CUSTOMER][NEUTRAL] No solamente.
[AGENT][NEUTRAL] gracia.
[CUSTOMER][NEUTRAL] Get out.
[AGENT][NEUTRAL] Yeah.