AccountId: 011433970860
ContactId: 72e65966-4eb8-4cd2-ae00-211092b3e77d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 105330 ms
Total Talk Time (AGENT): 47075 ms
Total Talk Time (CUSTOMER): 74720 ms
Interruptions: 7
Overall Sentiment: AGENT=0, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/72e65966-4eb8-4cd2-ae00-211092b3e77d_20250508T13:33_UTC.wav
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[AGENT][NEUTRAL] We're one of the years.
[CUSTOMER][NEUTRAL] ombre Marialoregon Teamando deauermatology.
[CUSTOMER][NEUTRAL] the different ways that you get it.
[AGENT][NEUTRAL] When.
[CUSTOMER][NEUTRAL] I think.
[AGENT][NEUTRAL] no.
[CUSTOMER][NEUTRAL] OK, it's zerodos.
[CUSTOMER][NEUTRAL] Cinco Ocho 00mL.
[AGENT][NEUTRAL] Which is graciassess a conti.
[CUSTOMER][NEUTRAL] [PII] I C A.
[CUSTOMER][NEUTRAL] OK, Nue Cinco cuatro Ocho Ochocinco Cinco Cincosincono.
[AGENT][NEUTRAL] check it out on a director.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Which is gracias [PII].
[AGENT][NEUTRAL] OK, maybe you prefer confirm my number completely if you can tell us another question.
[CUSTOMER][NEUTRAL] And then.
[AGENT][NEUTRAL] The laso [PII].
[CUSTOMER][NEUTRAL] Oh, OK. [PII].
[AGENT][NEUTRAL] Which is effective [PII].
[CUSTOMER][POSITIVE] OK perfect, [PII] gracia male.
[AGENT][NEUTRAL] way.
[CUSTOMER][NEUTRAL] No, yeah, [PII] to [PII], yeah.
[AGENT][NEUTRAL] Get you.
[CUSTOMER][NEUTRAL] Bye.