AccountId: 011433970860
ContactId: 72e411ed-6cbe-405e-b661-7ff6b695e8ab
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 40340 ms
Total Talk Time (AGENT): 14410 ms
Total Talk Time (CUSTOMER): 7649 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/72e411ed-6cbe-405e-b661-7ff6b695e8ab_20250603T15:29_UTC.wav
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[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Retail this is [PII].
[CUSTOMER][NEUTRAL] Um, so I
[CUSTOMER][NEUTRAL] Who's this?
[AGENT][NEUTRAL] You
[CUSTOMER][NEUTRAL] Is [PII]?
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Um, let's see, I'm not really sure.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] You have to call on her cell phone. Is there something that I can help you with?
[CUSTOMER][NEUTRAL] I can't hear you. You got a bad echo, but I'll call her. Thank you.
[AGENT][NEUTRAL] OK.