AccountId: 011433970860
ContactId: 72e0d8b0-31b1-4ce5-bd3f-d7bf07802784
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 72410 ms
Total Talk Time (AGENT): 20370 ms
Total Talk Time (CUSTOMER): 33769 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/25/72e0d8b0-31b1-4ce5-bd3f-d7bf07802784_20250325T22:03_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] [PII], my name is [PII], and we're the cobra administrator for Lark Ontrack, and I need to ask, um, this employee, uh, y'all reinstated her but I didn't get the pay to data for for COR. Uh, it should be [PII]. Can I give you a social so you can check on her?
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes, give me just a moment. I'm sorry. um, what was that date supposed to be? I apologize.
[CUSTOMER][NEUTRAL] [PII], sorry, [PII].
[AGENT][NEUTRAL] Got it. OK.
[AGENT][NEUTRAL] And then um I know you said you were the cover admin what was the group this was for?
[CUSTOMER][NEUTRAL] Lark, uh, on track it's a big group, it's a BIC group.
[AGENT][NEUTRAL] Mark on track OK got you yes OK thank you just wanted to verify that, OK.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Uh huh sure.
[CUSTOMER][NEUTRAL] Are you there?
[CUSTOMER][NEUTRAL] Hello.